Queue Management Happy Hour

Queue Management Happy Hour

Professional Development

20 Qs

quiz-placeholder

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Queue Management Happy Hour

Queue Management Happy Hour

Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

Created by

Jayffie Lopez

Used 7+ times

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20 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Airlines we should not FQD.

British Airways

KLM Royal Dutch Airlines

Lufthansa

Air Canada

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is our holding queue for flight with schedule change and need to call card member?

Z8B0 409

LK6C 186

LK6C 192

1RZ2 421

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Below are the QMT tools and resources except:

Sabre

Amadeus

OPUS

Qualtrics

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the QMT email address?

tlsqueuemanagement_urgentqueue@aexp.com

tlsusplatinum_urgentqueue@aexp.com

tlsurgentqueue_queuemanagement@aexp.com

amextravelinvoices@aexp.com

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Below are valid endorsement guidelines except:

PNR that requires monitoring if ticket has been issued/reissued for schedule change

When a call out to the airline is needed and the business hours is outside your shift and/or the departure date is imminent.

PNR that requires urgent action due to imminent travel/PQ Validity/Fare Increase/airline ticketing requirement and you will be out of the office

PNR that requires GCC creation, and you don't want to tag the pay out to you.

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Refund reject - as per QMT fare rules validation refund is permitted. QMT to rerun the refund script and resend to ticketing. What will be the savings?

The quoted refund amount to BCM

Savings is the full ticket value

The difference between quoted and refund amount

No savings at all

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When creating a passive booking, there is no need to do fulfilment.

True

False

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