Tools in My Backpack Communication and Problem Solving

Aggressive

• Forcefully confronting problems or challenges; pushing your own ideas or interests without considering the thoughts or feelings of others.

• Calmly discussing issues and seeking a mutual understanding.

• Taking a passive approach to avoid conflict and maintain harmony.

• Encouraging collaboration and valuing others' opinions in decision-making.

Optimistic

• Hopeful and confident about the future

• Pessimistic and doubtful about the future

• Indifferent and unconcerned about the future

• Realistic and pragmatic about the future

Apology

• to express regret for something that you have done wrong; to say that you are sorry.

• a formal request for something that you want.

• a statement of gratitude for a favor received.

• a declaration of independence from authority.

Inactive

• Not being involved in a situation; a refusal to act.

• Actively participating in an event or activity.

• Being overly enthusiastic about a task.

• Taking a break from responsibilities.

Mediation/Mediator

• A process of negotiation between two parties

• A legal term for a court decision

• Outside assistance to help resolve a dispute or problems; one who tries to help others involved in a conflict.

• A method of conflict escalation

Insecurity

• Uncertainty or anxiety about oneself; lack of confidence.

• A feeling of extreme confidence and self-assurance.

• A state of being overly cautious and hesitant.

• A condition of being overly self-critical and doubtful.

Emotional Intelligence

• The ability to memorize facts and figures.

• The ability to be aware of, control, and share your emotions. The ability to handle relationships with sympathy and empathy.

• The ability to solve complex mathematical problems.

• The ability to think critically and analyze data.

Problem Solving

• The process of identifying a problem and its cause, and then prioritizing, choosing and implementing a solution.

• A method of avoiding problems by ignoring them until they go away.

• A technique for analyzing data without taking action.

• A way to create new problems for fun.

Reatactive

• Acting in response to a situation instead of controlling it yourself.

• Taking proactive measures to prevent issues before they arise.

• Ignoring situations and allowing them to resolve on their own.

• Making decisions based on past experiences without considering current circumstances.

Assertive

• The ability to communicate your thoughts and opinions in a confident manner.

• The ability to listen to others without expressing your own views.

• The tendency to avoid conflict and agree with others.

• The skill of manipulating others to get what you want.