HUBB Refresher

In HUBB NYC properties, can we send messages if the caller is not on the lease?

• Yes but they need to be prospects

• No, only work orders

• Yes of course

• Not at all

ALWAYS ask/confirm caller's phone number...

(a)  

Where is the lockout information located in HUBB properties?

• SRP

• SRP & Items of Interest

• Items of Interest

• Internal notes

If it’s flashing RED and BLUE, this indicates...

(a)  

TRUE OR FALSE: Should the resient keep trying to access the home if the FOB has low battery?

• False

• True

If it’s NOT flashing any colors that means the battery is

(a)  

TRUE OR FALSE: DURING REGULAR BUSINESS HOURS, if the battery is dead, should you advise to call a locksmith?

• True

• False, create a WO

• False, create a EWO

• False, create a RWO and send a message

The ONLY HUBB NYC Approved Locksmith is

• ADR Security

• ADR Security @

• MR. LOCKS

• Any of them

If they don't have a fob, AFTER BUSINESS HOURS, what are the resident's options? (As per HUBB NCY)

• Go to a hotel

• email [e-mail]

• Submit a EWO

• Submit a RWO and call the approved locksmith

Is there a fee if the battery runs low?

• No, only if is dead

• Yes, because is resident's responsability

• No, only for misplaced/lost fobs

• Only if they have not called before