QA Quiz 08Apr

1. When handling a Ruletas booking issuance, in which scenarios do we need to check Travelfusion website?

• Always when it comes to a Travelfusion booking

• • When a Travelfusion booking is in status In progress in Adiona

• There is no need to check Travelfusion website, only Adiona

• When a Travelfusion booking is in status Emitted in Adiona

2. Which team is in charge to handle an issuance of a B2B booking?

• Always B2B team

• Always TravelOps

• Depending on if the original flight is available or not

• B2B flights are always automatically issued

3. When handling a Predicted booking issuance, can we change the outbound airport for another one from the same city?

• Yes

• No, never

• Yes, but we need to request customer's authorization

• • No, we must respect customers airport selection

4. We are handling a schedule change case, and we notice that there is a name correction requested. Which of these sentences would apply to the process?

• We add a case comment on the name correction Salesforce case indication there is a schedule change

• We check who is the agent in charge of the name correction and open a Slack conversation to decide who needs to handle the case

• • We handle the schedule change and the other agent will handle the name correction

• • We need to take ownership and handle both schedule change and name correction

1. 5. How can we decide if a ticket has to be revalidated or reissued, after a schedule change?

• • We must compare the flight number in PNR with the one in TWD

• We must check airline's policy for involuntary schedule changes in Airline database

• We must check RHFA

• All of the answers are correct

6. What do we need to verify before confirming a schedule change alternative on a PNR?

• Fare conditions (FQP) to understand actions to do

• Segment booking class

• That we are working on the same Amadeus office ID where the ticket has been issued

• All of the answers are correct

7. We are handling a schedule change where we have sent alternatives to a customer. How do we communicate those alternatives internally?

• • Leave a post on Salesforce case with the information to book for the agent who will handle the booking

• Leave a Case Comment with the screenshot of the booking

• Leave a post for CS and a Case Comment for Travel Ops agent

• None of the answers is correct

8. In Amadeus (BCNXE2217), when preparing a PNR to be reissued free of charge, which updates will appear on the TST after doing the FXI command?

• Fare indicator will change from “F” to “R”, or “I” to “U” for negotiated fares

• FO line will appear with the information of the new ticket

• Taxes will be removed from the TST

• None of the answers is correct

9. While working in escalations, we receive an automatic case with passenger's passport information to update. In which situations do we need to add/change the SR DOCS in Amadeus?

• Only when the ticket is already issued

• • Always, no matter if the ticket is issued or not

• This request is out of scope

• • We must wait for the Passport copies in order to update the DOCS

10. How do we handle passport update requests on Travelfusion bookings?

• We can change it either on Travelfusion management link or on the airline website

• • We must change it on the airline website, but only for automatically generated cases

• We don't do it, customer must change the information directly on the airline website

• There is no passport information in Travelfusion bookings