
QA Quiz 08Apr
Authored by Mireya M
World Languages
University

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
1. When handling a Ruletas booking issuance, in which scenarios do we need to check Travelfusion website?
Always when it comes to a Travelfusion booking
When a Travelfusion booking is in status In progress in Adiona
There is no need to check Travelfusion website, only Adiona
When a Travelfusion booking is in status Emitted in Adiona
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
2. Which team is in charge to handle an issuance of a B2B booking?
Always B2B team
Always TravelOps
Depending on if the original flight is available or not
B2B flights are always automatically issued
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
3. When handling a Predicted booking issuance, can we change the outbound airport for another one from the same city?
Yes
No, never
Yes, but we need to request customer's authorization
No, we must respect customers airport selection
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
4. We are handling a schedule change case, and we notice that there is a name correction requested. Which of these sentences would apply to the process?
We add a case comment on the name correction Salesforce case indication there is a schedule change
We check who is the agent in charge of the name correction and open a Slack conversation to decide who needs to handle the case
We handle the schedule change and the other agent will handle the name correction
We need to take ownership and handle both schedule change and name correction
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5. How can we decide if a ticket has to be revalidated or reissued, after a schedule change?
5. How can we decide if a ticket has to be revalidated or reissued, after a schedule change?
We must compare the flight number in PNR with the one in TWD
We must check airline's policy for involuntary schedule changes in Airline database
We must check RHFA
All of the answers are correct
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
6. What do we need to verify before confirming a schedule change alternative on a PNR?
Fare conditions (FQP) to understand actions to do
Segment booking class
That we are working on the same Amadeus office ID where the ticket has been issued
All of the answers are correct
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
7. We are handling a schedule change where we have sent alternatives to a customer. How do we communicate those alternatives internally?
Leave a post on Salesforce case with the information to book for the agent who will handle the booking
Leave a Case Comment with the screenshot of the booking
Leave a post for CS and a Case Comment for Travel Ops agent
None of the answers is correct
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
Sanskrit Grammer Revision Quiz
Quiz
•
1st Grade - Professio...
10 questions
Đuổi Emoji bắt chữ - Guess Emoji
Quiz
•
University
15 questions
China's Modern Wonders in Science and Technology
Quiz
•
8th Grade - University
15 questions
Restaurant vocab: Table settings
Quiz
•
10th Grade - University
10 questions
GRAMMAR quiz (Past simple/continuous) English III _ mayago _24
Quiz
•
University
10 questions
B2 Grammar 2: Phrasal verbs with get .
Quiz
•
10th Grade - Professi...
15 questions
REVISION FOR HIRAGANA & KATAKANA
Quiz
•
University
15 questions
Pronouns Quiz
Quiz
•
University
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
54 questions
Analyzing Line Graphs & Tables
Quiz
•
4th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade