Prep Unit 6 TEST

Why is body language important in the workplace?

• Body language doesn't matter; only words count.

• Body language helps express emotions, intentions, and professionalism.

• Body language is only important when you’re angry.

How does your voice tone affect message reception by a customer or co-worker?

• The tone of your voice doesn’t matter; only the words you say are important.

• A friendly, calm, and respectful tone helps create a positive interaction, while a harsh tone can make the message seem rude or aggressive.

• A loud tone always gets the message across more effectively.

What are signs of positive body language for active listening in a meeting?

• Crossing arms and looking away.

• Fidgeting and checking phone.

• Nodding, eye contact, leaning forward.

What are appropriate greetings when meeting a new colleague at work?

• Ignore them until they approach you.

• Ask personal questions immediately.

• Offer a handshake, make eye contact, and introduce yourself.

What are safe topics for a work lunch or break room?

• Discussing political views or controversial topics.

• Complaining about your boss or co-workers.

• Talking about your favorite hobbies, movies, or books.

How would you handle a coworker discussing personal topics that may be uncomfortable?

• Politely change the subject or excuse yourself.

• Ignore the conversation.

• Get upset and tell them to stop.

What language and tone should you use with customers or clients over the phone or in person?

• Use casual language and a friendly tone, focusing on humor.

• Use formal, clear, and polite language with a calm and respectful tone.

• Be direct and use an angry tone.

What is the difference between a friend and a co-worker?

• A co-worker is always a friend, and a friend is never a co-worker.

• A friend shares personal details, while a co-worker may not have a personal connection.

• A co-worker is always a manager, and a friend is a customer.

What are the key responsibilities of an employer?

• Managing employees' personal lives.

• Ensuring profitability and making business decisions.

• Doing all the work for employees.

What is a customer, and why are they important to a company?

• A customer is a competitor of the company.

• A customer owns the company.

• A customer buys goods or services and is crucial to the company's success.