What is the main challenge banks are facing in the digital era according to the passage?

• Keeping up with technological changes

• Lack of customer trust

• High operational costs

• Increased competition from new banks

When did the disruption in the financial services industry begin according to the passage?

• 1998

• 2000

• 2010

• 2015

What is the role of digital advisors in the financial industry as mentioned in the passage?

• To offer people the exact information they need to make wiser investment choices

• To replace human financial advisors completely

• To manage all financial transactions automatically

• To provide entertainment and engagement for customers

What technology is mentioned as having a global impact on banks and other sectors?

• Blockchain

• Artificial Intelligence

• Virtual Reality

• Augmented Reality

What is the main benefit of cloud-based computing in banking operations?

• Streamlining operations and increasing productivity

• Reducing the number of employees needed

• Eliminating the need for physical bank branches

• Increasing customer loyalty

Why is mobile banking considered a popular trend in Fintech?

• Convenience and ability to perform operations from home

• Higher interest rates offered

• Better customer service

• More secure than traditional banking

What is one potential downside of the changes in financial services mentioned in the passage?

• Job loss in traditional financial roles

• Increased transaction fees

• Longer processing times

• Decreased customer satisfaction