LSSYB Module 1 Review

Which of the following best describes the role of quality improvement in service and education operations?

• It focuses solely on compliance and reporting

• It aims to enhance value, service, quality, and operational efficiency​

• It is useful only for manufacturing

• It replaces the need for innovation

Which of the following frameworks is most often used in Lean Six Sigma projects?

• PDSA

• Kaizen

• DMAIC

• 6Ms

Which of the following are are principles of Lean? (Select all that apply)

• Create flow

• Identify value from the customer’s perspective

• Reduce variation

• Seek perfection

• Process control

What does Six Sigma represent in process improvement?

• A process with no variation at all

• A process where no defects are ever allowed

• A process so consistent that only 3.4 defects occur per million opportunities

• A method only focused on waste reduction

How do Lean and Six Sigma differ in their approach to improving processes?

• Lean focuses on statistical analysis; Six Sigma focuses on speed

• Lean improves efficiency by eliminating waste; Six Sigma improves effectiveness by reducing variation

• Lean is about perfection; Six Sigma is about flexibility

The following is an example of what type of waste:

Student name misspelled on ID, requiring reprint

• Overproduction

• Defect

• Transportation

• Excess Processing

The following is an example of what type of waste:

Re-entering course data into two systems that don’t sync

• Overproduction

• Defect

• Transportation

• Excess Processing

The following is an example of what type of waste:

Walking across campus to deliver a form by hand

• Overproduction

• Defect

• Transportation

• Excess Processing

The following is an example of what type of waste:

Printing 100 brochures when only 30 are needed

• Overproduction

• Defect

• Transportation

• Excess Processing

A ________ is a set of interrelated activities that transform inputs into outputs