Table Access Control rules are processed in the following order:

table name, parent table name, any table name (wildcard)

any table name (wildcard), parent table name, table name

parent table name, table name, any table name (wildcard)

any table name (wildcard), table name, parent table name

A REQ number in the Service Catalog represents...

the individual item in the order.

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

Use the Baseline Update Set to store the contents of items after they are changed the first time

Once an Update Set is closed as 'Complete', change it back to 'In Progress' until it is applied to another instance

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Service Catalog variables are global by default

Service Catalog variables can only be used in Record Producers

Service Catalog variables can only be used in Order Guides

Service Catalog variables cannot affect the order price

Which one of the following statements is true about Column Context Menus?

It displays actions such as creating quick reports, configuring the list, and exporting data

It displays actions related to filtering options, assigning tags, and search

It displays actions related to viewing and filtering the entire list

It displays actions such as view form, view related task, and add relationship

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Mapping fields using a Field Map

Mapping fields using the Import Log

Mapping fields using Transform History

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

The CMDB contains data about tangible and intangible business assets

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

The CMDB contains ITIL process data pertaining to configuration items

In what order should filter elements be specified?

Field, Operator, then Condition

Operator, Condition, then Value

Which statement is true about business rules?

A business rule must run before a database action occurs

A business rule can be a piece of Javascript

A business rule must not run before a database action occurs

A business rule monitors fields on a form

Which of the following statement describes the purpose of an Order Guide?

Order Guide provide the ability to order multiple, related items as one request

Order Guides restrict the number of items in an order to only one item per request

Order Guide provide a list of guidelines for Administrators on how to set up item variables

Order Guides take the user directly to the checkout without prompting for information

What is a formatter? Select one of the following.

A formatter is a form element used to display information that is not a field in the record

A formatter allows you to configure applications on your instance

A formatter allows you to populate fields automatically

A formatter is a set of conditions applied to a table to help find and work with data

When searching using the App Navigator search field, what can be returned? (Choose four.)

Names of Applications and Modules

What is a schema map?

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

A schema map graphically organizes the visual task boards for the CMDB

A schema map graphically displays the Configuration Items that support a business service

Which one of the following statements best describes the purpose of an Update Set?

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

By default, an Update Set includes customizations, Business Rules, and homepages

An Update Set is a group of customizations that is moved from Production to Development

By default, the changes included in an Update Set are visible only in the instance to which they are applied

What information does the System Dictionary contain?

The definition for each table and column

The human-readable labels and language settings

The information on how tables relate to each other

The language dictionary used for spell checking

When working on a form, what is the difference between Insert and Update operations?

Insert creates a new record and Update saves changes, both remain on the form

Insert creates a new record and Update saves changes, both exit the form

Insert saves changes and exits the form, Update saves changes and remains on the form

Insert saves changes and remains on the form, Update saves changes and exits the form

How is the Event Log different from the Event Registry?

Event Log contains generated Events, the Event Registry is a table of Event definitions

Event Log is formatted in the Log style, the Event Registry displays different fields

Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)

Event Log is the same as the Event Registry

What is a Dictionary Override?

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

A Dictionary Override is a task within a flow that requests an action before the flow can continue

A Dictionary Override sets field properties in extended tables

What is a Record Producer?

A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

A Record Producer is a type of Catalog Item that is used for Requests, not Services

A Record Producer creates user records

A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

They direct the user to a record producer

They direct the user to a catalog property

They direct the user to a catalog UI policy

They direct the user to a catalog client script

What is the Import Set Table?

A staging area for imported records

A table where data will be placed, post-transformation

A table that determines relationships

A repository for Update Set information

What is a characteristic of importing data into ServiceNow?

An existing Transform Map can be used multiple times on the same import set

An existing Transform Map can be used one time on the same import set

Coalesce fields are used only after running Transform

Any user can manage and set up import sets

Which three Variable Types can be added to a Service Catalog Item?

True/False, Multiple Choice, and Ordered

Number List, Single Line Text, and Reference

Multiple Choice, Select Box, and Checkbox

True/False, Checkbox, and Number List

How are Workflows moved between instances?

Workflows are moved using Update Sets

Workflows are moved using Transform Maps

Workflows are moved using Application Sets

Workflows cannot be moved between instances

ServiceNow Quiz

Authored by NELAM SANKAR

English

University

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51 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A Service Catalog may include which of the following components?

Order Guides, Exchange Rates, Calendars

Order Guides, Catalog Items, and Interceptors

Catalog Items, Asset Contracts, Task Surveys

Record Producers, Order Guides, and Catalog Item

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following statements applies to a set of fields when they are coalesced during an import?

If a match is found using the coalesce fields, the existing record is updated with the information being imported

If a match is not found using the coalesce fields, the system does not create a Transform Map

If a match is found using the coalesce fields, the system creates a new record

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A metric is a report gauge used on homepages to display real-time data

A metric is a time measurement used to report the effectiveness of workflows and SLAs

A metric is used to measure and evaluate the effectiveness of IT service management processes

A metric is a comparative measurement used to report the effectiveness of flows and SLAs

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The display sequence is controlled in a Service Catalog Item using which of the following?

The Default Value field in the Catalog Item form

The Sequence field in the Catalog Item form

The Order field in the Variable form

The Choice field in the Variable form

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Reports can be created from which different places in the platform? (Choose two.)

List column heading

Metrics module

Statistics module

View / Run module

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

Most recent update

Popularity

Relevancy

Manager assignment

Number of views

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

REQ (Number)>RITM (Number)>TASK (Number)

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

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ServiceNow Quiz

A Service Catalog may include which of the following components?

Which one of the following statements applies to a set of fields when they are coalesced during an import?

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

The display sequence is controlled in a Service Catalog Item using which of the following?

Reports can be created from which different places in the platform? (Choose two.)

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Which term refers to application menus and modules which you may want to access quickly and often?

What is generated from the Service Catalog once a user places an order for an item or service?

From the User menu, which actions can a user select? (Choose three.)

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