Search Header Logo

Customer Service and Operations Quiz

Authored by Anastasia Anastasia

Design

University

Customer Service and Operations Quiz
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

14 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should the sales agent do after filling out the SRO?
销售代理在填写完SRO后应该做什么?

Send to the warehouse

Post a comment on the timeline

Email it to the manager

Submit to the client

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the deadline for submitting the SRO to BD each month?

Before 10 AM on the 25th

By 5 PM on the 25th

By noon on the 30th

At the end of each month

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What must be done if an order is not successfully delivered?

Cancel the order

Take a screenshot and state the reason

Reschedule the delivery

Notify the customer immediately

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who must sign the packing list after stock preparation?

The packing personnel

The sales agent

The customer

The inspection personnel

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is required before selling company assets or waste products?

A verbal agreement

No approval is needed

Written approval from an EXCO member

A majority vote from employees

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should the CS do after processing the SRO?

Send it back to the sales agent

File it away

Delete the SRO

Publish the PDF to the timeline

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the consequence of unauthorized sales of company assets?

A warning

Immediate termination

No consequences

Handled according to employee handbook regulations

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?