Customer Service and Operations Quiz

What should the sales agent do after filling out the SRO?
销售代理在填写完SRO后应该做什么？

• Send to the warehouse

• Post a comment on the timeline

• Email it to the manager

• Submit to the client

What is the deadline for submitting the SRO to BD each month?

• Before 10 AM on the 25th

• By 5 PM on the 25th

• By noon on the 30th

• At the end of each month

What must be done if an order is not successfully delivered?

• Cancel the order

• Take a screenshot and state the reason

• Reschedule the delivery

• Notify the customer immediately

Who must sign the packing list after stock preparation?

• The packing personnel

• The sales agent

• The customer

• The inspection personnel

What is required before selling company assets or waste products?

• A verbal agreement

• No approval is needed

• Written approval from an EXCO member

• A majority vote from employees

What should the CS do after processing the SRO?

• Send it back to the sales agent

• File it away

• Delete the SRO

• Publish the PDF to the timeline

What is the consequence of unauthorized sales of company assets?

• A warning

• Immediate termination

• No consequences

• Handled according to employee handbook regulations

What is the first step in the solution for handling OOS status?

• Check the customer’s previous orders

• Inform the customer of the delivery date

• Verify whether the goods are in stock

• Cancel the order

What should the sales agent do after confirming the SRO is correct?

• Ignore it

• Notify the customer

• @BD and relevant personnel to process the CN

• File it for future reference

What is the role of the CS in the SRO process?

• To fill out the SRO

• To process the SRO and publish the PDF

• To deliver the goods

• To handle customer complaints