Telephone Etiquette Quiz

Telephone Etiquette Quiz

1st - 5th Grade

50 Qs

quiz-placeholder

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Telephone Etiquette Quiz

Telephone Etiquette Quiz

Assessment

Quiz

English

1st - 5th Grade

Practice Problem

Hard

Created by

Anurag undefined

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50 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary purpose of telephone etiquette?

Shorten call duration

Ensure effective and respectful communication

Avoid using formal language

Make personal calls

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Good telephone etiquette enhances a business by:

Reducing customer satisfaction

Improving the company's professional image

Increasing miscommunication

Limiting call duration

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Poor telephone etiquette can lead to:

Stronger customer relationships

Misunderstandings and lost business

Faster promotions

Improved teamwork

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Telephone etiquette is vital because it:

Only applies to managers

Shapes the caller's perception of the organization

Is unnecessary in informal calls

Prioritizes speed over clarity

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A key reason to practice telephone etiquette is to:

Avoid answering calls

Build trust and rapport

Use complex jargon

Shorten training time

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is a critical telephone guideline?

Speak rapidly to save time

Use technical terms to sound knowledgeable

Listen actively and avoid interruptions

Skip greetings for efficiency

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Active listening involves:

Interrupting to clarify

Paraphrasing the caller's points

Multitasking while the caller speaks

Ignoring emotional cues

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