Rise Up customer Service quiz

Isla owns a small shop where she stocks shelves with items for customers to buy. Which of the following is a term for the physical goods she handles in her shop?

• Sales

• Products

• Pricing

• Services

Abigail is opening a new retail store in her neighborhood. She wants to know the standard term that describes the audience of her store - that is, the people who will buy things from her store. Which of the following is the correct term?

• Manufacturers

• Wholesalers

• Buyers

• Customers

James runs a small online store and offers various intangible things to enhance customer experience. Which of the following is a term for these offerings, such as providing delivery?

• Gifts

• Training

• Services

• Products

Noah is touring a local car factory. What kinds of things does the factory produce?

• Raw materials

• Fossil fuels

• Services

• Finished products

Kai runs an online store and needs a place to store large quantities of his products before they are sent to either retail locations or directly to customers. Which of the following facilities should Kai use?

• Manufacturers

• Wholesalers

• Distribution Center

• Retailer

Anika owns a large potato farm and sells the potatoes she grows. Which of the following terms best describes her role?

• Manufacturer

• Wholesaler

• Distribution Center

• Retailer

Mia is conducting a survey to understand the retail landscape in her town. She finds that the majority of retailers are:

• Independently owned

• Corporations

• Franchises

• Online only

Mia is shopping online and in-store, and she notices that her experience is seamless across both platforms. Which of the following is the term for the retailing approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels?

• Multichannel

• Omnichannel

• Integrated Channel

• Seamless Channel

Oliver is planning the launch of his new store and wants to ensure he understands the concept of a retail ecosystem before making key decisions. Which of the following is the standard definition of a retail ecosystem?

• An integrated system of approaches for meeting the goal of retailing, which is to provide customers with the merchandise and services they want.

• A group of stores that work together collaboratively to serve customers’ needs.

• A team of store employees who help each other.

• A set of technological systems that work together in order to make sure all products in a retailer’s inventory are tracked and accounted for.

Noah is researching employment trends for a school project. He discovers that approximately what percentage of U.S. jobs are retail jobs, as of 2019?

• 5-10%

• 10-15%

• 20-25%

• 35-40%