FO- Chapter 4 and 5

FO- Chapter 4 and 5

University

15 Qs

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FO- Chapter 4 and 5

FO- Chapter 4 and 5

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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a common type of hotel reservation?

Guaranteed Reservation

Non-Guaranteed Reservation

Conditional Reservation

Overbooked Reservation

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does a "walk-in guest" refer to?

A guest who books online in advance

A guest who arrives without a prior reservation

A guest who cancels last minute

A guest who extends their stay

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which phase of the guest cycle involves pre-arrival communication?

Pre-Arrival

Arrival

Occupancy

Departure

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main purpose of a "registration card" during the guest cycle?

To confirm room upgrades

To collect guest details and payment information

To schedule housekeeping services

To track lost and found items

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a "rooming list" used for?

To track employee shifts

To assign rooms to guests before arrival

To order room service

To calculate restaurant reservations

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which room type is typically the most expensive?

Standard Room

Suite

Connecting Room

Accessible Room

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which sales technique involves offering additional services at the time of booking?

Cold Calling

Cross-Selling

Telemarketing

Direct Mail

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