FO- Chapter 4 and 5
Authored by Nor Ramli
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University
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a common type of hotel reservation?
Guaranteed Reservation
Non-Guaranteed Reservation
Conditional Reservation
Overbooked Reservation
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does a "walk-in guest" refer to?
A guest who books online in advance
A guest who arrives without a prior reservation
A guest who cancels last minute
A guest who extends their stay
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which phase of the guest cycle involves pre-arrival communication?
Pre-Arrival
Arrival
Occupancy
Departure
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main purpose of a "registration card" during the guest cycle?
To confirm room upgrades
To collect guest details and payment information
To schedule housekeeping services
To track lost and found items
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a "rooming list" used for?
To track employee shifts
To assign rooms to guests before arrival
To order room service
To calculate restaurant reservations
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which room type is typically the most expensive?
Standard Room
Suite
Connecting Room
Accessible Room
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which sales technique involves offering additional services at the time of booking?
Cold Calling
Cross-Selling
Telemarketing
Direct Mail
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