Empathy in Leadership - Chiara Passarelli

What does empathy in leadership primarily involve?

• Giving orders and expecting obedience

• Understanding and sharing the feelings of others

• Keeping a professional distance from team members

• Focusing solely on achieving results

Empathy is feeling sorry for someone.

• True

• False

Match the following terms with their correct descriptions:

A) Discovery

• B) Immersion

• C) Connection

• D) Detachment

• 1. Engaging deeply with the user's experiences

• 2. Creating emotional and cognitive understanding

• 3. Gaining an initial understanding of the user

• 4. Stepping back to apply new insights

Effective leaders use empathy to create a _____ of trust within their teams.

Which empathy phase involves leaders using their own experiences to resonate with others?

Which of the following are benefits of empathetic leadership? (Select all that apply)

• Improved team dynamics

• Decreased team performance

• Enhanced problem-solving

• Increased conflict

Detachment means becoming indifferent towards the user's needs.

• True

• False

Which technique is vital during the immersion phase?

• Giving advice

• Listening without interrupting

• Solving problems

• Ignoring details

Listening skills help in building _____ and respect, which are essential for a collaborative environment.

What are common barriers to effective immersion? (Select all that apply)

• Distractions

• Preconceived notions

• Active listening

• Open-mindedness