Technical Knowledge

What would you do if a user cannot access the internet?

• First, I’d check if the internet connection is active by looking at the computer’s network status. I’d confirm the Wi-Fi or Ethernet is connected and restart the router or modem if necessary. If the issue persists, I’d ask the user to reboot their computer and test again.

• I'd ask the user to restart the WIFI then check the ethernet connection and shut down their computer.

• First, I'd check if the internet connection is inactive by looking at the WIFI. Then I'd restart the computer.

• I'd ask the user to restart their computer and then unplug their ethernet connection.

Can you give an example of how you would fix a slow computer?

• Shut down the system completely.

• Start by opening the settings tab. Then check for downloads, updates or scan for viruses. If needed, download temporary files and decrease storage by restarting the computer and WIFI.

• Start by closing unnecessary programs running in the background. Then check for updates or scan for viruses. If needed, clear temporary files or increase memory usage by restarting the system.

• Start by closing necessary programs running in the background. Then check for memory usage and scan for viruses. Clear temporary files by deleting them.

How would you help someone who says their printer isn't working?

• Turn the printer off for 30 seconds then turn it back on and ensure it is connected properly.

• Ask simple questions to not understand the issue but ensure that the printer in on and connected properly.

• Ask them to turn the printer on, place paper in the printer and disconnect the printer cable from the computer.

• Ask simple questions to understand the issue, like if the printer is turned on, connected properly, and has paper. Then guide them through checking the print queue or resetting the printer.

How would you respond to someone that is upset about their computer?

• Stay calm and listen to their concerns. Tell them that you do not know what the issue is and that the issue may be too complicated to resolve.

• Stay calm and listen to their concerns. Reassure them that you'll do your best to help and clearly explain the steps you're taking to resolve their issue.

• Advise them that their computer issues will be placed in a queue and will be addressed whenever the IT Department is free and available.

• Do not listen to their concerns because they do not know how to explain a computer issue properly.

What do you do if you’re asked about a problem you’ve never seen before?

• Stay calm and gather as much information as possible, and search for solutions in resources such as manuals or online guides. And ask a colleague to assist.

• Stay calm and advise them that you do not know how to fix the issue.

• Stay calm and do not gather any information because it will not help in the research process. Instead, ask your colleague to fix the issue.

• Advise them that IT will take care of the issue because you are not skilled to fix the issue.

If you had two tasks to handle at the same time, how would you decide which to do first?

• Figure out which problem is easier to do first and do it.

• Figure out which problem is more urgent or affects the most people.

• Figure out is the executives and managers are affected the most and then make them priority.

• Figure out which problem can be completed in the least amount of time and make it priority.

What would you do if a computer keeps restarting by itself?

• Start by checking if the computer is overheating or if there are any loose power cables. Check for recent updates or changes in software that might be causing the problem and then boot into safe mode to investigate further.

• Check for updates and loose cables.

• Start by unplugging the computer and the rebooting it. Check for updates and loose cables.

• Contact the IT manager and ask for assistance in rebooting the computer, then research reasons the computer may be restarting itself.

How would you assist a user who says their email isn’t sending?

• Check for computer updates and loose connections.

• Shutdown the email and reboot it.

• Check if the user's internet connection is working and verify their email settings. Then ask them to clear the outbox and try again.

• Check if the user's cable connection is working and verify their computer settings. Then ask them to clear the inbox and restart the computer.

If you’re stuck on a problem and need help, how would you approach your team?

• Explain the steps that were not taken already and advise them on what you think the issue is. Ask your teammates to research the best solution.

• Explain to your teammates that you have the problem under control and if you need help you will ask them to assist.

• Work on fixing the problem without the help of your teammates.

• Explain the steps that were taken already and advise them on what you think the issue is. Ask your teammates for guidance and collaborate to find the best solution.

How would you teach a new employee how to use a basic company software?

• Start with a 20 minute walkthrough and provide answers to questions that they may have.

• Provide them with reference materials and advise them to read over it.

• Start with a simple walkthrough showing them key features and functions. Encourage them to ask questions and provide reference materials for common issues.

• Ask them if they have any questions and if they don't, allow them to read the reference material and self train.