What is a common problem in professional communication according to the video?

• People communicate too much.

• Lack of focus on communication skills in education.

• Too much focus on communication in school.

What is the most advised way to communicate effectively?

• Write formal emails.

• Be a good listener.

• Speak with confidence.

What is the first step to practice active listening?

• Pay attention.

• Repeat what they said.

• Ask questions immediately.

What does being friendly in the workplace help with?

• Making others work harder.

• Avoiding difficult conversations.

• Making people feel they can and should talk to you.

A piece of advice to improve kindness is:

• Use emojis in all emails.

• Personalize your interactions.

• Keep conversations short.

Being open-minded means:

• Considering other points of view.

• Avoiding decision-making.

• Agreeing with everyone.

What is a suggested phrase to show open-mindedness?

• "We agree to disagree."

• "Can you help me understand your point of view?"

• "My idea is the best option."

What is wrong with using "but" in comments?

• It erases the compliment.

• It makes the message too short.

• It confuses the message.

What percentage of communication can be non-verbal?

• 40–60%

• 70–93%

• 50–70%

One way to improve non-verbal communication is:

• Avoid eye contact to reduce pressure.

• Relax your posture and facial expressions.

• Cross your arms to show focus.