Business Communication Quiz

When developing an informative message, where should you make your main idea?

• In the closing paragraph

• At the beginning of the message

• After offering reasons why you need to make the request

• At the end of the middle paragraph

Which of the following will improve the likelihood of getting the desired response?

• Ask the audience for their feelings on the topic.

• State exactly what you want.

• Tell the audience how the information will be used.

• Tell the audience who the information will be forwarded to.

Which of the following is the best way to handle multiple requests when responding to requests from a reader?

• Send a new message for each request.

• Use a new paragraph in the body of the message for each request.

• Discuss the most important request first in the body of the message.

• List the request on an additional page.

What should you do when developing a positive message?

• Slowly build up to the request or main idea

• Not assume that your audience will comply

• Demand action to ensure compliance

• Be non-specific when stating what you want

• State precisely what you want

How should multiple requests or questions in one message be addressed?

• Address all topics in one question.

• Offer apologies for any inconvenience caused.

• Start with the most important question.

• Do not assume the audience will comply.

• Limit the number of requests or questions to three.

What should the close of a request include?

• A sincere apology for the inconvenience caused

• An explanation or justification for the request

• The phrase "Thank you in advance" to ensure compliance

• Information about how you can be reached

• Questions that will help the organization of the message

How should informative replies and positive replies close?

• With a sincere apology for the trouble caused

• With an expression of appreciation or goodwill

• With a detailed explanation of the request

• With a mention of the consequences of noncompliance

• With information about the negative aspects of the request, if any

Which of the following is not considered an informative and positive message?

• Technical support

• Rejecting suggestions and proposals

• Replies to routine business matters

• Good news announcement

• Thank you notes

The opening of a good news message should contain what?

• Reasons for your decision

• Explanation of your request

• A clear statement of the request

• Request for specific action

• Justification for the message