Which of the following best demonstrates a strong work ethic?

• Leaving early without asking

• Completing assignments thoroughly and on time

• Ignoring coworkers’ requests for help

• Avoiding challenges

Why is time management important in an IT career?

• It reduces email clutter

• It helps prioritize tasks and meet deadlines

• It increases internet speed

• It avoids customer service interactions

What is a key element of professionalism?

• Technical expertise only

• Frequent use of slang

• Reliable and respectful behavior

• Avoiding all collaboration

A team leader can best motivate their team by:

• Delegating everything

• Providing clear goals and positive feedback

• Ignoring team input

• Micromanaging every task

When delivering a technical presentation, you should:

• Read slides word-for-word

• Speak in jargon

• Tailor the message to the audience

• Skip visuals

Which of these is part of effective written communication?

• Using emojis

• Including technical acronyms without explanation

• Being clear, concise, and professional

• Writing in all caps

Intellectual property laws are designed to:

• Limit competition

• Protect personal email

• Safeguard creative and technical works

• Control software prices

If you discover illegal activity on your company's system, you should:

• Delete the evidence

• Keep it a secret

• Report it to the appropriate authority

• Publicly expose it on social media

Which act focuses on protecting consumer financial information?

• HIPAA

• FERPA

• GLBA

• DMCA

Which tool would help an organization capture and reuse expertise?

• Social media

• Knowledge base system

• Antivirus software

• Spreadsheet