E-commerce Live Chat Quiz

What is the main purpose of using live chat in e-commerce according to the text?

• To reduce website traffic

• To turn visitors into repeat customers

• To increase product prices

• To eliminate the need for showrooms

According to the text, what percentage of customers are more likely to purchase from a site with live chat?

• 25%

• 51%

• 75%

• 90%

Which company is testing a live chat feature with showroom staff?

• Amazon

• MADE.com

• eBay

• Walmart

Where did MADE.com announce its live chat function?

• At a local store

• During the Retail Business Technology Expo

• In a newspaper ad

• On social media

Which company partnered with MADE.com for the implementation of live chat?

• Google

• Hero

• Microsoft

• Apple

Where are MADE.com's showrooms located according to the text?

• New York, Tokyo, Sydney

• London, West Yorkshire, Liverpool, Paris, Amsterdam, Berlin

• Los Angeles, Toronto, Madrid

• Rome, Beijing, Moscow

What type of products does MADE.com sell?

• Electronics

• Clothing

• Sofas, chairs, beds, and home accessories

• Books

What is one benefit of live chat mentioned in the text?

• It reduces shipping costs

• It provides real-time expert opinions

• It increases the number of showrooms

• It eliminates the need for customer service

What is the effect of implementing live chat on MADE.com's average order value?

• It decreased

• It remained the same

• It increased

• It was not affected

Who is Rebecca Ruddle according to the text?

• CEO of MADE.com

• Head of showrooms at MADE.com

• A customer service representative

• A software developer