Define ‘dismissal’.(2)

which answer would get 2 marks for knowledge

• When employee told or made to leave their job because their work or behavior is unsatisfactory

• Termination of employment against the wishes of the employee

State two distribution channels a business might use.(2)

• Direct to customers

• Wholesalers

• promotions

• • Retailers

HSN uses batch production to make breakfast cereals. The products are sold using several distribution channels. HSN employs 600 production workers. HSN has problems with many 1 employees leaving. Following the dismissal of the Operations Manager, the Human Resources Director has to recruit a new manager. She said: ‘The person must have good communication skills to help solve the communication barriers HSN has with employees.’ The Human Resources Director has to decide whether to use internal recruitment or external recruitment for the new manager.

Outline two possible problems to HSN of many employees leaving(4)

which 2 options would give you all 4 marks ?

• Time taken to recruit new/replace workers

• Cost of recruiting new workers as employ 600 employees

• Time taken to train new employees

• Takes managers time away from other aspects of the business such as reducing communication barriers

HSN uses batch production to make breakfast cereals. The products are sold using several distribution channels. HSN employs 600 production workers. HSN has problems with many 1 employees leaving. Following the dismissal of the Operations Manager, the Human Resources Director has to recruit a new manager. She said: ‘The person must have good communication skills to help solve the communication barriers HSN has with employees.’ The Human Resources Director has to decide whether to use internal recruitment or external recruitment for the new manager. Explain how each of the following could cause communication barriers within HSN(6)

Reorder the sentence to score 3 marks (k,an,app)

• so employees may not

• when using batch production

• understand the message

• the use of jargon or technical terms

select the best analysis : Wider pool/choice of candidates

• Avoids risk of upsetting other employees

• could help increase efficiency

• improving chances of finding the most appropriate person

select the best analysis : Bring in new ideas/experience/skills

• improving chances of finding the most appropriate person

• Avoids risk of upsetting other employees

• could help increase efficiency

Select the best analysis & complete the sentence : internal recruitment is Quicker/cheaper than external recruitment

• improving chances of finding the most appropriate person

• so can start work more quickly

• which reduces expenses

• Would create another vacancy for the business to fill

Select the best analysis & complete the sentence : Internal recruitment Acts as an incentive/motivation for employees

• Suitable candidates may not be available

• so can start work more quickly

• reducing labour turnover

• improving chances of finding the most appropriate person

Select the best analysis & complete the sentence : In Internal recruitment People know the business

• Suitable candidates may not be available

• so can start work more quickly

• reducing labour turnover

• improving chances of finding the most appropriate person

Select the best analysis & complete the sentence : sole trader Keeps all the profit

• so if successful will make more money/will encourage him to do better

• so can make decisions more quickly

• reducing labour turnover

• so able to respond quickly to changes in demand