HTMP FULL REVIEW

Which areas is the front office manager responsible for overseeing?

• front desk, housekeeping, and maintenance
• concierge, bell services, and public space cleaners
• front desk, concierge, and bell services
• front desk, maintenance, and bell services

Which of the following departments is generally considered a cost center?

• maintenance
• snack bar
• front desk
• gift shop

Who is responsible for safety in the workplace?

• maintenance workers
• management
• safety officers
• all employees

Skills need to operate equipment, maintain facilities, and utilize computer systems are examples of _______skills.

• Hard
• Soft
• Secondary
• Primary

The market property is best suited to attract is known as its _________market.

• Strategic
• Prime
• Optimal
• Target

The yield statistic shows if the property is:

• Keeping guest folios up to date
• Generating the highest revenue possible
• Maintaining a good RevPAR
• Running efficiently

The quality, quantity, and cost consistency of menu items are best maintained through the use of:

• Upselling techniques
• Standard recipes
• Price points
• Sustainability practices

Which of the following terms is used to describe the highest possible rate a guest may be charged for a room?

• Rack rate
• Guest limit
• Deluxe rate
• Price point

Which of the following terms refers to the number of items that must be on hand to support daily, routine housekeeping operations?

• Maximum quantity
• Inventory
• Minimum quantity
• Par

Material Safety Data Sheets are required for:

• Electrical equipment used in the workplace
• Potentially hazardous chemicals used in the workplace
• Food products
• All of the above