WIKA ECO 10

(1.1 Manage conflict).
1. A conflict arises between two senior stakeholders over project priorities. The project manager identifies that both have valid concerns influenced by differing departmental goals. What should the project manager do to handle this conflict?

• A. Choose the priority that aligns best with the project scope.

• B. Use active listening to understand both perspectives and seek a mutually beneficial solution.

• C. Request the project sponsor to make the final decision

• D. Assign more resources to satisfy both stakeholders.

Answer explanation

B. Use active listening to understand both perspectives and seek a mutually beneficial solution.
Analyzing the context and using a collaborative approach helps in building consensus and trust. This is key to managing stakeholder conflicts without damaging relationships.

(1.2 Lead a team)
2. A project manager is assigned to a team that includes both junior and senior professionals. The seniors prefer autonomy, while juniors need frequent guidance. What leadership approach is MOST appropriate for the project manager?

• A. Apply the same collaborative leadership style to maintain consistency.

• B. Allow seniors to lead the entire team to streamline decisions.

• C. Empower juniors with full autonomy to build their confidence.

• D. Use a directive style for juniors and a supportive or delegating style for seniors.

Answer explanation

D. Use a directive style for juniors and a supportive or delegating style for seniors.

This reflects situational leadership—adapting leadership styles based on experience and support needs. It respects the differing development levels of team members and helps foster both growth and performance.

(1.3 Support team performance)
3:3. During a mid-project review, a team shows improvement after implementing regular feedback sessions. What should the project manager do NEXT to ensure continued performance improvement?

• A. Reinforce the feedback process and acknowledge progress.

• B. End the feedback sessions to avoid disrupting momentum.

• C. Introduce a new tool to measure performance automatically.

• D. Assign a coach to monitor each team member closely.

Answer explanation

A. Reinforce the feedback process and acknowledge progress.

Recognizing and reinforcing improvement helps maintain motivation and performance. It confirms that the feedback approach is effective and encourages continuous development.

(1.4 Empower team members and stakeholders)
4. One of your stakeholders has taken initiative and delivered a key deliverable early. What should you do to reinforce this behavior?

• A. Thank them privately and assign them additional responsibilities.

• B. Publicly recognize their accountability and encourage similar actions in others.

• C. Request a formal evaluation to verify the quality of their work.

• D. Ask them to document their process to share with the team.

Answer explanation

B. Publicly recognize their accountability and encourage similar actions in others.
Public recognition reinforces positive accountability and motivates others to take ownership as well. This aligns with empowering both team members and stakeholders and building a culture of initiative.

(2.1 Execute project with the urgency required to deliver business value)
5. To accelerate delivery, the project manager encourages the team to identify a minimum viable product (MVP). What action would BEST support this objective?

• A. Combine all tasks into a single delivery milestone.

• B. Increase team size to complete all features faster.

• C. Eliminate stakeholder feedback to save time.

• B. Prioritize features that deliver essential functionality and defer non-critical ones.

Answer explanation

B. Prioritize features that deliver essential functionality and defer non-critical ones.

Supporting the team in subdividing tasks to reach an MVP helps focus on early value delivery, minimizing time to feedback and reducing risk

(2.2 Manage communications)
6.During project planning, the project manager notices that some stakeholders prefer written reports while others prefer brief verbal updates. What is the BEST approach to ensure effective communication?

• A. Use a single communication format for efficiency.

• B. Assign one team member to communicate on behalf of the project manager.

• C. Hold frequent meetings regardless of stakeholder availability.

• D. Customize communication methods to meet stakeholder preferences

Answer explanation

D. Customize communication methods to meet stakeholder preferences.

Effective communication involves analyzing stakeholder needs and selecting suitable methods, channels, and frequency to ensure clarity and engagement.

(2.3. Assess and manage risks)
7. Your project is in the execution phase, and one team member suggests purchasing insurance to cover a high-probability equipment failure. What risk response strategy is being recommended?

• A. Avoidance

• B. Mitigation

• C. Transfer

• D. Acceptance

Answer explanation

C. Transfer

Transferring risk involves shifting responsibility—such as through insurance—to reduce the project’s exposure to potential threats.

(2.4. Engage stakeholders)
8. During stakeholder analysis, a project manager maps stakeholders on a power-interest grid. One stakeholder has high power but low interest in the project. How should the project manager handle this stakeholder?

• A. Provide only critical updates to avoid overloading them.

• B. Engage them closely in decision-making throughout the project.

• C. Monitor them regularly and keep satisfied.

• D. Limit communication to status reports at project closure.

Answer explanation

C. Monitor them regularly and keep satisfied.

Stakeholders with high power and low interest should be kept satisfied without overwhelming them, as they can significantly influence the project if they become disengaged or dissatisfied.

(2.5. Plan and manage budget and resources)
9.During project planning, the project manager is unsure how much contingency to include in the budget. What is the BEST way to estimate the budget effectively?

• A. Add a flat 20% buffer to all cost items.

• B. Defer budget decisions until after execution starts.

• C. Use lessons learned from past similar projects to refine cost estimates.

• D. Use team opinions only to determine required budget.

Answer explanation

C. Use lessons learned from past similar projects to refine cost estimates.

Historical data and lessons learned are essential for realistic budgeting, reducing guesswork and helping anticipate budget challenges

(3.1. Plan and manage project compliance)
10. You are managing a healthcare IT project. Compliance with patient data protection regulations is mandatory. What is the BEST way to address this?

• A. Add a compliance checklist at project closeout.

• B. Assign a compliance officer only during audits.

• C. Integrate regulatory requirements into project planning and execution.

• D. Handle compliance reactively as issues arise.

Answer explanation

C. Integrate regulatory requirements into project planning and execution.

Proactive integration of compliance needs during planning supports continuous alignment with legal and regulatory standards and reduces the risk of noncompliance.