Free Rental Days Quiz

How many free rental days can a main driver transfer per calendar year?

• 1

• 5

• 3

• Unlimited

How many times can a driver request a free day transfer per year?

• Once

• Twice

• Every quarter

• No limit

Does the recipient have to be a loyalty member to receive the free days?

• Yes

• No

• Only if they’re family

• Only if they rent within 7 days

Where do you check if a customer has free days available?

• Payment tab

• Reservation history

• Renter Maintenance → Loyalty Rewards

• QSP system

What happens if you manually remove the free days from the customer’s account?

• Nothing

• You get bonus points

• It could cause issues in the transfer

• The customer gets extra days

Camila, a customer, wants to transfer 4 free days to her husband. What do you tell her?

• Go ahead, no problem

• The max allowed is 3 days

• Transfer 2 now and 2 later

• Her husband must be a loyalty member first

Andrés submitted a transfer request 2 days ago, but the coupons aren’t showing in the account. What does that mean?

• The transfer is complete

• Loyalty forgot to process it

• The request hasn’t been processed yet

• You need to start over

You see coupons were already applied on the QSP, and now the customer wants to cancel the transfer. What should you do?

• Say it can’t be canceled

• Send an open loyalty form to the loyalty team or write to [e-mail]

• Manually remove the coupons

• Email the IT team

Can free day coupons be applied after the rental is already over?

• No

• Only within 24 hours

• Yes, retroactively, and the customer gets a refund

• Only within 48 hours

A customer wants to cancel their transfer request, and the coupons have NOT yet been processed. What do you write in the QSP notes?

• “Customer canceled.”

• “Delete transfer.”

• “(Customer name) requested cancelation of transfer. Verified: DOB, phone number/email address.”

• Nothing — it’ll cancel automatically