Quality Management Quiz

Which historical figure first introduced the concept that later became known as "quality" through the word "poiotes"?

• Socrates

• Plato

• Deming

• Juran

Analyze how Deming's definition of quality differs from Crosby's definition:

• Deming focuses on cost while Crosby focuses on requirements

• Deming emphasizes uniformity while Crosby emphasizes conformance

• Deming focuses on market suitability while Crosby focuses on standards

• They have identical definitions with different wording

Which quality approach would be LEAST effective for developing revolutionary new products?

• Manufacturing-based approach

• User-based approach

• Product-based approach

• Value-based approach

Evaluate why the Transcendent approach to quality is considered less practical in business:

• It's too expensive to implement

• It relies on subjective experience rather than measurable standards

• It requires extensive employee training

• It focuses too much on customer satisfaction

In the Product-based approach, what is the fundamental basis for measuring quality?

• Customer satisfaction levels

• Manufacturing specifications

• Quantifiable attributes or ingredients

• Price-performance ratio

According to Taguchi's criticism of the Manufacturing-based approach, why is meeting specifications insufficient?

• It ignores customer feedback

• It leads to increased production costs

• Parameters deviating from target values cause exponential losses

• It doesn't consider market competition

How does the Value-based approach integrate with the Manufacturing-based approach?

• They are mutually exclusive approaches

• They both focus on customer satisfaction

• They combine conformance standards with cost considerations

• They share identical quality metrics

Which dimension of quality would be most relevant when evaluating a restaurant's delivery service?

• Performance

• Serviceability

• Aesthetics

• Features

Analyze the evolution of quality disciplines - what marked the transition from Inspection QC to Statistical QC?

• Introduction of computer software

• Implementation of sampling plans

• Total organizational involvement

• Zero defect philosophy

Which statement best represents the synthesis of modern quality movement concepts?

• Quality is purely objective and measurable

• Quality combines both objective and subjective aspects

• Quality is entirely based on customer perception

• Quality is determined solely by specifications