_{How do you think Artificial Intelligence (AI), like chatbots, is changing the way businesses help their customers?}

• AI makes customer service faster and available 24/7

• AI replaces human workers completely in customer service

• AI learns from past conversations to give better answers over time

• AI makes customer service worse because it's not human

_{What is digital transformation, and how does AI help? Which statement or statements best matches your understanding?}

• Digital transformation means using new tech to make businesses smarter and faster.

• AI is a big part of digital transformation—it helps automate tasks and improve decisions.

• Digital transformation only affects IT departments.

• Digital transformation is just about switching from paper to email.

Answer explanation

_{Explanation:
Digital transformation is the process of integrating modern digital technologies (like AI, cloud computing, and data analytics) into all areas of a business to improve how it operates and delivers value to customers. AI supports this by helping businesses work faster, smarter, and more efficiently, especially by automating repetitive tasks and making better decisions using data.}

_{With the rapid growth of generative AI and other information technologies, how should businesses adapt their decision-making processes to stay competitive and efficient?}

_{Information Technology (IT) means using computers and tools to store, manage, and share information}.

_{Businesses need information to keep track of things like orders, products, and people. IT helps them do this using computers and the internet.}

_{Computers do simple jobs like writing, and big jobs like solving tough problems. Today, computers are connected in networks so people can work together. The internet helps businesses share information quickly with people all over the world. It’s an important tool for communication and getting work done.}

_{What is Information Technology (IT), and how do businesses use it in your own words?}

_{How does Information Technology (IT) support business operations?}

• It automates physical labor tasks and improves employee management

• It enables businesses to store, manage, and share data efficiently to improve decision-making.

• It replaces human workers by performing all tasks independently.

• It focuses solely on marketing and advertising strategies.