Home Health Scheduling Quiz

What is the primary goal of home health scheduling?

• To reduce agency costs

• To ensure caregivers are always busy

• To coordinate timely, appropriate care for patients

• To fill up the schedule as quickly as possible

Which of the following factors is MOST important when assigning a clinician to a patient?

• The clinician’s availability

• The patient’s insurance

• The clinician’s proximity and skill set match

• The clinician’s years of experience

True or False: It’s okay to assign a physical therapist to conduct a nursing assessment if they are closer to the patient.

• TRUE

• FALSE

True or False: The start of care (SOC) visit should be scheduled within 48 hours of referral or hospital discharge unless otherwise instructed.

• TRUE

• FALSE

True or False: If a patient refuses a visit time, the scheduler should remove the visit without informing the case manager.

• TRUE

• FALSE

Which of the following is MOST important when assigning a visit?

• The patient’s zip code

• The clinician’s discipline and availability

• The day of the week

• The patient’s phone number

If a clinician reports a car breakdown and cannot attend their visits, what should you do FIRST?

• Remove the visits from the system

• Notify the patient of the cancellation

• Reassign visits and inform the clinical manager

• Ignore the message

A skilled nurse is scheduled to perform a wound care visit but is unavailable. What is your next step?

• Cancel the visit

• Reassign to a therapist

• Notify the clinical manager and reassign to another available RN

• Leave the visit on the schedule

Which of the following would be considered poor scheduling practice?

• Matching visits to the clinician’s availability

• Scheduling based on visit priority

• Stacking all visits in one part of town

• Assigning outside the clinician’s skill set

What information is needed when scheduling a new admission?

• Patient birthday only

• Clinician’s last visit location

• Referral info, discipline needed, frequency, and visit type

• Patient’s primary doctor