17 April 2025 Quiz
Authored by Bella Loubser
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All frontline staff are required to attend at least two "Updates & More" sessions each month.
True
False
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is the main purpose of the "Updates & More" training sessions?
A) To learn about new products and services
B) To stay updated on processes, systems, and customer support
C) To troubleshoot technical issues
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
To check customer payments in MII, navigate to Reports >_______________ > 3PP Transaction Report.
Third Party Reports
Sales reports
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Why is it important to extract the Store and Forward Report daily?
A) To track sales performance
B) To check for unsuccessful customer payments
C) To monitor inventory levels
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The deadline for completing the "Doing What's Right - Anti-Bribery" training is _______________.
30 April 2025
25 April 2025
20 April 2025
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
The "Doing What's Right - Anti-Bribery" training is optional for business partners and store staff.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the new process for accessing the Trade Partner Support Desk IVR system?
A) Enter IVR Access Code followed by # key
B) Enter IVR Access Code only
C) Enter Dealer ID followed by IVR Access Code
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