MGO 301T

What is Operations and Production Management (OPM)?

• The efficient transformation of resources into goods and services, so that the resulting goods and services are produced in accordance with the quantitative specifications and demand schedule with minimum cost.

• The coordination of human resources and marketing strategies to ensure products meet customer expectations and increase market competitiveness

• The planning of product features and advertisement efforts to match consumer preferences and generate consistent revenue growth

• The supervision of logistics and inventory systems to guarantee timely product delivery and reduce warehouse operating expenses.

Which of the following are the four key aspects of Operations and Production Management (OPM)?

• Planning, Organizing, Controlling, Improving

• Planning, Budgeting, Promoting, Evaluating

• Planning, Marketing, Auditing, Financing

• Planning, Forecasting, Innovating, Leading

What is Operations Management?

• A broader term that encompasses all aspects of managing business operations, including production, service delivery, and supply chain management

• A broader term that focuses primarily on employee performance and organizational behavior in a corporate setting

• A broader term that emphasizes customer satisfaction through branding and strategic communication efforts

• A broader term that relates to budgeting techniques and financial forecasting for business sustainability

• What is Production Management?

• • A more specific term that focuses on the management of the production process itself.

• • A more specific term that emphasizes the coordination of sales strategies and distribution channels.

• A more specific term that refers to the analysis of customer data and market segmentation

• A more specific term that involves overseeing financial planning and employee compensation systems.

Which of the following activities are typically associated with Production Management?

• • Activities such as production planning and scheduling, quality control, and process improvement.

• • Activities such as budgeting, employee motivation, customer retention, and sales promotions.

• • Activities such as brand positioning, public relations, digital marketing, and content creation.

• • Activities such as recruitment planning, organizational training, compensation analysis, and team building.

What are Operations Processes?

• The series of steps and activities that an organization undertakes to produce goods or services.

• The sequence of financial transactions and investment decisions used to ensure long-term profitability.

• The collection of marketing techniques aimed at improving customer loyalty and brand awareness.

• The framework of employee engagement practices designed to enhance workplace satisfaction.

What do Operations Processes define?

• • Operations Processes define how resources are transformed into outputs that meet customer needs.

• • Operations Processes define how customer data is collected to support targeted marketing campaigns.

• • Operations Processes define how employees are managed to ensure a productive working environment.

• • Operations Processes define how financial goals are established to improve company profitability.

What are the key components of Operations Processes?

• Inputs, transformation processes, outputs, and feedback mechanisms.

• Branding, customer engagement, advertising, and sales promotions.

• Recruitment, training programs, employee benefits, and conflict resolution.

• Accounting systems, tax planning, budget forecasting, and financial auditing.

What are the primary responsibilities of a Production Manager?

• Planning & scheduling, production control, process improvement, and safety and compliance.

• • Sales forecasting, pricing strategy, customer engagement, and brand positioning.

• • Recruitment, training programs, employee retention, and performance reviews.

• • Budget planning, financial analysis, auditing procedures, and tax compliance.

What is the formula for Productivity?

• • Productivity = Output / Input.

• • Productivity = Total revenue / Total expenses.

• • Productivity = Profit margin / Operating costs.

• • Productivity = Input / Output.