Lesson 17 - Negotiations - Rejecting

Which phrase is most appropriate to politely reject an offer in a negotiation?

• That’s not going to work, sorry.

• We’re not interested, goodbye.

• I appreciate the offer, but I’ll have to decline at this time.

• No, and don’t ask again.

What is the purpose of using "I" statements (e.g., “I feel...”, “I think…”) during conflict resolution?

• To criticize the other person’s behavior

• To avoid taking responsibility

• To express your own feelings and reduce defensiveness

• To appear more dominant

Which skill is most useful for understanding the other party’s point of view during conflict?

• Multitasking

• Active listening

• Being persuasive

• Speaking louder

What is the best language to use when suggesting a compromise?

• You’re wrong, so let’s do it my way.

• Let’s find a solution that works for both of us.

• You should just agree to this.

• I don’t care what you want.

Which of the following shows assertive, but respectful, rejection in a negotiation?

• That’s your problem, not mine.

• I’m not comfortable with those terms, but I’m open to alternatives.

• Forget it, we’re done talking.

• Just agree or leave.

What language helps de-escalate a tense situation during negotiation?

• Calm down now!

• I think we’re both passionate about this — let’s take a moment to adjourn.

• You’re being unreasonable.

• This is why I don’t work with people like you.

Which is an important non-verbal skill in conflict resolution?

• Crossing your arms

• Rolling your eyes to show disagreement

• Maintaining calm and open body language

• Avoiding eye contact entirely

When rejecting an idea in a team meeting, what is the most constructive way to respond?

• That’s a bad idea.

• I see where you’re coming from, but I have some concerns.

• I’ve heard worse ideas.

• We’re not doing that, period.

Why is emotional regulation important during conflict in negotiations?

• It allows you to win more arguments

• It helps you stay quiet during tension

• It prevents rash decisions and maintains professionalism

• It makes you seem robotic

What is the benefit of paraphrasing the other person’s point during a conflict?

• To mock their words

• To buy time while thinking

• To show understanding and clarify intent

• To make them nervous