
L1 Consultant Training Review
Quiz
•
Information Technology (IT)
•
University
•
Medium
AMANDA LAU
Used 8+ times
FREE Resource
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8 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the follow resources can you use to find information?
Consultant Wiki Page
ServiceNow
Zed
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which information should you NOT include in a ticket?
SSN
RUID
Passwords
CVC
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which services do you keep as an Alumni?
Adobe Suite
Connect
Employee Self Service
Scarletmail
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the following fields can be found in NetID Admin?
Birthdate
PHI
Activated Services
LDAP Password Reset Date
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ALL information from NetID Admin needs to be included in the ticket.
True
False
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which services can be found in CAT?
Zoom
Box
Adobe
ChatGPT
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which roles have access to Connect?
Retiree
RBHS Students
Student Worker
Faculty/Staff
8.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which service offering would this ticket be categorized into?
A user emails stating that they can't log into their MyRutgers portal. They said that they aren't receiving a code to their phone like they usually do.
Two-step (DUO)
NetID
Registrar
ScarletMail
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