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L1 Consultant Training Review

Authored by AMANDA LAU

Information Technology (IT)

University

Used 8+ times

L1 Consultant Training Review
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8 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the follow resources can you use to find information?

Consultant Wiki Page

ServiceNow

Google

Zed

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which information should you NOT include in a ticket?

SSN

RUID

Passwords

CVC

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which services do you keep as an Alumni?

Adobe Suite

Connect

Employee Self Service

Scarletmail

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following fields can be found in NetID Admin?

Birthdate

PHI

Activated Services

LDAP Password Reset Date

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

ALL information from NetID Admin needs to be included in the ticket.

True

False

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which services can be found in CAT?

Zoom

Box

Adobe

ChatGPT

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which roles have access to Connect?

Retiree

RBHS Students

Student Worker

Faculty/Staff

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Microsoft

Microsoft

Apple

Apple

Others

Others

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