L1 Consultant Training Review

Which of the follow resources can you use to find information?

• Consultant Wiki Page

• ServiceNow

• Google

• Zed

Which information should you NOT include in a ticket?

• SSN

• RUID

• Passwords

• CVC

Which services do you keep as an Alumni?

• Adobe Suite

• Connect

• Employee Self Service

• Scarletmail

Which of the following fields can be found in NetID Admin?

• Birthdate

• PHI

• Activated Services

• LDAP Password Reset Date

ALL information from NetID Admin needs to be included in the ticket.

• True

• False

Which services can be found in CAT?

• Zoom

• Box

• Adobe

• ChatGPT

Which roles have access to Connect?

• Retiree

• RBHS Students

• Student Worker

• Faculty/Staff

Which service offering would this ticket be categorized into?

A user emails stating that they can't log into their MyRutgers portal. They said that they aren't receiving a code to their phone like they usually do.

• Two-step (DUO)

• NetID

• Registrar

• ScarletMail