Developing Sales and Customer Services Skills

Developing Sales and Customer Services Skills

10th Grade

30 Qs

quiz-placeholder

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Developing Sales and Customer Services Skills

Developing Sales and Customer Services Skills

Assessment

Quiz

Other

10th Grade

Medium

Created by

Symone Seay

Used 3+ times

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30 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a characteristic of personal selling?

Indirect contact through digital platforms

Direct contact between seller and buyer

Automated purchasing systems

Internet sales and e-commerce

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a characteristic of nonpersonal selling?

Face-to-face interactions

Personalized communication

Internet sales and e-commerce

Direct contact between seller and buyer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Personal selling involves ________ between seller and buyer.

direct contact

written communication

indirect advertising

online surveys

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Nonpersonal selling often uses ________ to reach customers.

digital platforms

face-to-face meetings

door-to-door visits

personal phone calls

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is preselling?

Selling products after launch

Building interest before product launch, creating anticipation, and securing early commitments

Reducing product prices

Discontinuing a product

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a key aspect of preselling?

Building interest before product launch

Lowering prices

Increasing production

Reducing marketing

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Fill in the blank: Preselling involves _______ anticipation for a product before it is launched.

creating

ignoring

delaying

reducing

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