Developing Sales and Customer Services Skills

Quiz
•
Other
•
10th Grade
•
Medium
Symone Seay
Used 3+ times
FREE Resource
30 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a characteristic of personal selling?
Indirect contact through digital platforms
Direct contact between seller and buyer
Automated purchasing systems
Internet sales and e-commerce
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a characteristic of nonpersonal selling?
Face-to-face interactions
Personalized communication
Internet sales and e-commerce
Direct contact between seller and buyer
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Personal selling involves ________ between seller and buyer.
direct contact
written communication
indirect advertising
online surveys
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Nonpersonal selling often uses ________ to reach customers.
digital platforms
face-to-face meetings
door-to-door visits
personal phone calls
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is preselling?
Selling products after launch
Building interest before product launch, creating anticipation, and securing early commitments
Reducing product prices
Discontinuing a product
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a key aspect of preselling?
Building interest before product launch
Lowering prices
Increasing production
Reducing marketing
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fill in the blank: Preselling involves _______ anticipation for a product before it is launched.
creating
ignoring
delaying
reducing
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