Multiple Choice

What does a red circle with an "X" indicate in Device Manager?

• Device acting incorrectly
• Hardware not functioning properly
• Device is disabled
• Hardware needs replacement

Which type of monitor uses a liquid crystal layer and color filters?

• CRT
• LED
• OLED
• LCD

What is the main goal of preventive maintenance?

• To increase repair costs
• To maintain system failures
• To give care to an asset while it's still running
• To complicate the troubleshooting process

Software maintenance involves:

• Cleaning computer hardware
• Modifying software after delivery to correct faults
• Removing dust from internal components
• Checking and securing loose cables

What should you do if a customer doesn’t have a current backup?

• Refuse to troubleshoot
• Ask them to sign a liability release form
• Start the troubleshooting process without concern
• Replace their hard drive

Which of the following is NOT a step in the troubleshooting process?

• Identifying the problem
• Documenting findings
• Performing regular maintenance
• Establishing a theory of probable causes

What is the role of a liability release form?

• Ensures customer satisfaction with the repair process
• Protects the technician from being blamed for hardware failure
• Grants permission to work on a system without a backup
• Identifies the root cause of the problem

What tool can be used to display all configured devices on a computer?

• Event Viewer
• Task Manager
• Device Manager
• Control Panel

What action should you take if you hear a beep code during startup?

• Ignore it and continue troubleshooting
• Document the beep sequence and research its meaning
• Restart the system repeatedly
• Immediately replace the motherboard

What does defragmenting a hard drive achieve?

• Cleans the physical surface of the hard drive
• Improves the speed and performance of data access
• Increases virus protection
• Updates the software drivers