ANTI FRAUD QUIZ

1. What is the purpose of the Anti-Fraud software used by EL AL?

• To reduce overbooking

• To verify seat assignments

• To protect against fraudulent purchases on the website and call center

• To process refunds automatically

2. What Anti-Fraud score range results in a rejected booking?

• 0–49

• 50–79

• 80–100

• 60–90

3. Where should the passenger send their Credit Card Ownership Declaration form?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

4. What must the passenger do after sending the Anti-Fraud forms?

• Wait for a confirmation email

• Call the call center to confirm receipt

• Rebook the ticket online

• Visit the airport counter

5. What remark in the PNR indicates an Anti-Fraud issue?

• RM BOOKING CONFIRMED

• RM ANTI FRAUD SCORE: 100

• RM SYSTEM ERROR

• RM MANUAL VERIFICATION REQUIRED

6. What should the agent do first when a reservation fails Anti-Fraud and needs to be reprocessed?

• Issue the ticket immediately

• Cancel the booking

• Replace TKXL with TKOK and re-collect form of payment

• Send an email to the finance department

7. If the passenger booked a flight within 24 hours of departure and failed payment online, what must be done?

• Nothing—24-hour bookings are automatically cleared

• Passenger must complete Anti-Fraud forms

• Cancel and advise to book with another airline

• Send the PNR directly to Q

8. What must be added to the PNR when the Anti-Fraud process is initiated?

• The passenger's phone number

• Travel insurance remark

• A remark stating that Anti-Fraud forms are required

• Email confirmation note

9. Who is responsible for sending Anti-Fraud forms in the case of a third-party booking?

• Only the traveler

• The person who made the purchase

• EL AL Back Office

• No one, it's not needed

10. What was the outcome in the case where no agent requested Anti-Fraud documents and the flight was completed?

• The passenger was fined

• The booking was retroactively canceled

• A credit card dispute was filed, and EL AL did not receive payment

• The ticket was upgraded free of charge