Technical Writing Chapter 14 Practice Quiz
Authored by GINA RIZZUTO
English
11th Grade
CCSS covered
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the goal of business?
to spread goodwill.
to make a profit.
to persuade the customer.
to make employees happy.
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.11-12.8
CCSS.RI.8.8
CCSS.RI. 9-10.8
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer service is__
not necessary for every business.
any meeting or communication with a customer.
the performance of activities to ensure customer satisfaction.
persuading a customer to buy a product.
Tags
CCSS.RL.8.1
CCSS.RI.8.2
CCSS.RL.11-12.2
CCSS.RL.9-10.2
CCSS.RL.7.2
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An external customer is__
someone from outside the organization who purchases a product or service.
someone who has not entered the business yet.
someone who works for the same company you do.
family members of employees.
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.11-12.3
CCSS.RI.9-10.3
CCSS.RI.8.5
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an internal customer?
another employee who works for the same company
anyone inside a business
a mystery shopper
a low level manager
Tags
CCSS.RI.11-12.5
CCSS.RI.9-10.5
CCSS.RI.11-12.3
CCSS.RI.9-10.3
CCSS.RI.8.5
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The quality of voice that describes how softly or loudly you speak is__
tone.
volume.
pitch.
enunciation.
Tags
CCSS.RL.2.6
CCSS.RL.8.3
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Saying “hafta” rather than “have to” is an example of__
good enunciation.
poor enunciation.
proper pronunciation.
poor tone.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The sender and receiver may briefly restate what has been discussed in the conversation.
summary
greeting
introduction
exchange
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