Windsor Troy Quizizz 05-02-2025

What is the main reason LAs must respond to Teams calls where the CM and LA are tagged?

• To resolve the issue immediately

• To schedule a meeting

• To confirm message reception and availability to assist.

• To log the call duration

What should an LA do if a CM doesn’t answer the incoming call within two minutes?

• Ignore the call

• Call the manager directly

• Wait 10 minutes

• Answer the call, take the message, and offer to call back if necessary.

How should the client’s drop letter be sent?

• Email

• Standard mail

• Certified mail

• Teams message

What does “active time” mean in Time Doctor?

• Mouse and keyboard activity

• Time spent on social media

• Login duration

• Time watching videos

What should be verified when preparing an exhibit?

• DOS and billing amounts

• The lawyer’s availability

• The time spent on each request

• The printing format

Why should AT and FV stages be consistent?

• It saves time on billing

• It avoids confusion and error

• It helps with insurance payments

• It improves Time Doctor data

Why is it important to request the official TCR even if we already have a photo of the report?

• Because the photo might be incomplete

• To verify the officer's signature

• To confirm the case number

• Because the system asks for it automatically

What should an LA do if an unexpected interruption happens while working from home?

• Do nothing

• Inform Susana about the situation

• Wait for Susana to notice

• Log off from the system completely

What should LAs do if they are truly unable to respond to an incoming call?

• Respond later in the day

• Ask management to take the call

• Notify the reason why they are unable to answer the incoming call.

• Ignore the message

What is the correct procedure if a drop letter is not delivered to the client?

• Confirm the address with the client, make two more certified delivery attempts, then send a regular letter if needed, and notify management

• Just send another certified letter and move on

• All of the above

• Wait for the client to call and confirm receipt