The majority of retailers are:

• Independently owned

• Corporations

• Franchises

• Online Only

Which of the following is a term for physical goods that are bought and sold?

• Sales

• Products

• Pricing

• Services

Which of the following is NOT a step in the basic selling process?

• Making a connection

• Personalize service

• Assess needs

• Recite a product features

The process of placing inventory on sales floor shelves, racks or other displays to be sold is called:

• Stocking

• Restocking

• Inventory Management

• Display Arrangement

What's the term that describes distributing merchandise from the manufacturer to a retailer's locations?

• Distribution

• Allocation

• Transportation

• Logistics

Which of the following is NOT a concept that helps you manage your time effectively? Organizing, Prioritizing, Procrastinating, Focusing

• Organizing

• Prioritizing

• Procrastinating

• Focusing

Juliana finds a leaking shampoo bottle and throws it out. What would be true about the inventory system?

• The number of shampoo bottles in the inventory system would be too high.

• The number of shampoo bottles in the inventory system would be accurate.

• The number of shampoo bottles in the inventory system would be too low.

• The number of shampoo bottles in the inventory system would remain unchanged.

What's the term for reducing the price of an item in order to encourage sales?

• Discount

• Markdown

• Price Cut

• Sale Price

Which of the following is the best way to demonstrate that you have understood customer?

• Restate and summarize their needs

• Ask the customer to repeat what they said

• Restate the customer's exact words

• Ask the customer a follow-up question

Which term best describes hearing and understanding what a speaker is saying out loud and any messages suggested behind the words?

• Passive listening

• Active listening

• Selective listening

• Reflective listening