Manual de Procedimentos Receção - PPH
Authored by Paulo Moutinho
Hospitality and Catering
11th Grade
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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Departamento que tem o 1º e último contacto com o cliente
Housekeeping
Cozinha
Receção
Sala
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
O estado de organização da receção não tem impacto nas impressões do cliente
Verdadeiro
Falso
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
O rececionista está exposto a uma grande quantidade de decisões num curto espaço de tempo
Verdadeiro
Falso
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Um aspeto relacionado com a imagem pessoal e que deve receber a respetiva atenção é
A Pontualidade
A Dedicação
A Dedicação
A Aparência
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Em ambos os géneros, as tatuagens são proibidas
Verdadeiro
Falso
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sempre que um cliente se aproximar da receção, o rececionista deve seguir quantos passos ?
4
6
8
11
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sempre que possível devem se antecipar as necessidades dos clientes e solucionar os seus problemas
Verdadeiro
Falso
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