chap 11 - 2

How do recruiters and employers view the importance of professional behavior in the workplace?

• Although recruiters are impressed with applicants who speak and write well, a candidate's technical expertise is all that matters.

• Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.

• Professionalism and soft skills are important only in service-oriented fields.

• Team, communication, and people skills are low priorities for most recruiters and employers.

In today's digital age, professionalism requires all employees to maintain a positive _______ presence.

• sales

• nonverbal

• online

• managerial

A synonym for professionalism is _______.

• hard skills

• social acceptance

• business etiquette

• diversity

Which of the following statements about professionalism in the workplace accurately describes a current trend?

• Companies are not addressing issues of professionalism in the workplace because unprofessional behavior affects only the individual who displays it.

• More organizations are establishing procedures or policies to encourage professionalism.

• Companies are only concerned about employees exhibiting professional behavior when working at their desks.

• Companies limit their policies regarding professional behavior to only nonverbal actions such as dressing appropriately or maintaining eye contact with others.

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is a soft skill?

• Fast typing speed

• Accountancy procedures

• The ability to work effectively as part of a team

• Proficiency in using a variety of computer software packages

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and _______.

• soft and hard skills

• self-actualization and self-control

• sharing and collegiality

• education and training

Richard wants to prove that he has high emotional intelligence. Which of the following pieces of advice will help to show that he has strong emotional intelligence?

• Richard should focus on his job and avoid volunteering his services to a worthy community or charity group.

• Richard should avoid apologizing for any errors.

• Richard should listen actively to customers and colleagues.

• Richard should avoid any interaction with coworkers so that he stays focused on his job.

Personal attacks, rudeness, and disrespectful comments run totally counter to which of the following traits required for positive workplace relations?

• Polish

• Civility

• Etiquette

• Soft skills

Face-to-face communication _______.

• is the least rich communication channel

• increases the likelihood of misunderstandings

• reduces cooperation and limits problem solving during conflict

• is the most effective of all communication channels

Which of the following statements about the power of the human voice is correct?

• The voice sends only verbal messages to receivers.

• Individuals can learn to change their voice to make it more effective and powerful.

• No correlation exists between the voice and perceived authority and trust.

• Flat monotone voices are considered to be polished and professional