prm 7 8

Six 9s of quality is a measure of quality control equal to 1 fault in ____ million opportunities.

• 1

• 5

• 6

• 9

A ____ chart is a graphic display of data that illustrates the results of a process over time.

• calendar

• control

• time

• procedural

The seven ____ rule states that if seven data points in a row are all below the mean, above the mean, or are all increasing or decreasing, then the process needs to be examined for nonrandom problems.

• qualities

• point

• straight

• run

A(n) ____ test is done to test each individual component (often a program) to ensure it is as defect-free as possible.

• user

• integration

• unit

• system

____ testing ensures subsets of the entire system work together.

• User

• Integration

• Unit

• System

____ testing focuses on the big picture to ensure the entire system is working properly.

• User

• Integration

• Unit

• System

____ acceptance testing is an independent test performed by end users prior to accepting the delivered system.

• User

• Integration

• Unit

• System

The ____ Trilogy consists of quality improvement, quality planning, and quality control.

• Deming

• Juran

• Crosby

• Gantt

____ stressed that the costs of poor quality should include all the costs of not doing the job right the first time, such as scrap, rework, lost labor hours and machine hours, customer ill will and lost sales, and warranty costs.

• Deming

• Juran

• Crosby

• Gantt

Quality ____ are groups of nonsupervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department.

• diagrams

• controls

• assurances

• circles