DOL: 5/5 Healthcare Communication

Which of the following is a type of healthcare communication?

• In-person visits

• Grocery shopping

• Watching TV

• Playing sports

Fill in the blank: One type of healthcare communication is _________.

• Virtual/telehealth visits

• Fast food delivery

• Online shopping

• Car maintenance

Which of the following is NOT a type of healthcare communication?

• Telephone communication

• Written communication (emails, letters)

• Cooking dinner

• Virtual/telehealth visits

Fill in the blank: Written communication in healthcare can include _________.

• emails, letters

• verbal instructions, gestures

• handshakes, eye contact

• phone calls, video chats

Fill in the blank: One of the Virtual Visit Best Practices is to _______ audio/visual components initially.

• check

• ignore

• disconnect

• delay

Fill in the blank: One of the Virtual Visit Best Practices is to monitor _______ and gestures.

• facial expressions

• background noise

• internet speed

• lighting

Fill in the blank: One of the Virtual Visit Best Practices is to maintain _______ contact.

• eye

• hand

• verbal

• written

Fill in the blank: One of the Virtual Visit Best Practices is to use _______ when needed.

• closed captioning

• background music

• virtual backgrounds

• screen savers

Fill in the blank: One of the Virtual Visit Best Practices is to practice active listening for _______-impaired patients.

• hearing

• vision

• mobility

• speech

Fill in the blank: One of the Virtual Visit Best Practices is to ensure clear _______ communication.

• verbal

• written

• visual

• nonverbal