Conflict Resolution Concepts

How To Apologize

• Ask for permission, let them know that you realize you hurt them, and tell them how you plan to right the situation.

• Ignore their feelings and move on with your life.

• Blame them for the misunderstanding and justify your actions.

• Promise to never speak to them again.

To feel sad, repentant, or disappointed over something that has happened or been done, especially a loss or missed opportunity.

• Regret

• Joy

• Indifference

• Excitement

What would a Passive Conflict solver say?

• I consider my rights, not others'

• I avoid conflict at all costs

• I consider others' rights, not my own

• I always seek a compromise

What is the Owner's responsibility?

• To delegate tasks to others

• To find a way to resolve the problem, even if he is Not the cause of it.

• To avoid taking any responsibility

• To blame others for the issues

Who Owns the Problem?

• The person who is Negatively affected by the problem or conflict.

• The person who created the problem.

• The person who is indifferent to the problem.

• The person who has the most resources.

Practice Self Control

• A key step in dealing with difficult people.

• A method to improve physical fitness.

• A technique for enhancing creativity.

• A strategy for financial planning.

Yelling

• An effective method for resolving conflicts

• A method that often escalates conflicts

• An ineffective method for resolving conflicts

• A way to express emotions clearly

Assertive Techniques

• I-Messages

• Passive Listening

• Emotional Outbursts

• Ignoring the Issue

Separate the person from the issue

• Focus on resolving the problem, not attacking the person.

• Always blame the person for the issue.

• Ignore the problem and focus on personal feelings.

• Discuss the issue in a public setting to embarrass the person.

What would an Assertive Conflict solver say?

• I avoid confrontation at all costs.

• I listen to others, but still stand up for myself.

• I always agree with others to keep the peace.

• I express my feelings aggressively.