BPO Transition Management Quiz

What is Transition Management?

• A post-transition audit

• Movement of staff between departments

• Activities after contract signing to migrate processes

• Process of hiring new employees

Who is primarily responsible for migrating processes during a BPO transition?

• Finance Manager

• Training Officer

• Transition Manager

• Legal Advisor

Which of the following is a key skill for a Transition Manager?

• Graphic Design

• Legal Drafting

• Project Management

• Sales

Which strategy involves transferring a mature process without change?

• Innovate and Integrate

• Lift and Shift

• Build and Deploy

• Trial and Error

Re-engineer and Migrate aims to:

• Increase FTEs

• Reduce documentation

• Achieve dramatic performance improvements

• Avoid system changes

Why is the Lift and Shift strategy considered easier to implement?

• It automates every process step

• It involves only training documents

• It migrates the process as-is with less change

• It doesn't require approvals

Why is Onshore review important during transition?

• To delay approvals

• To ensure changes do not affect regulatory controls

• To reduce FTEs

• To avoid team building

What is a major risk post 'go-live' in Lift and Shift?

• Lack of training manuals

• Losing political will for reengineering

• Employee vacation conflicts

• Financial overestimation

What does Technology Readiness refer to in transition?

• Employee satisfaction level

• IT systems readiness to support operations

• Time taken to learn a process

• Number of staff available

What does Manpower Readiness mean?

• Machines are working

• Process is documented

• Staff are hired, trained, and skilled

• Financial systems are tested