Test tuần 17+18+19/2025 - AR

"I want to use Translate review content in Customize settings of Import reviews
Why does this feature not appear anymore?"

Kindly provide you explanation with new release Translate by AI

Evaluate responses using AI:

OFF

The charge cycle is Apr 18, 2025 - May 18, 2025. Customer uninstalled app on Apr 20, 2025.

On May 1, he received invoice including above charge cycle and he wonders why he got charged despite uninstallation.

Please give explanation to customer's concern

Evaluate responses using AI:

OFF

"I want create a link with QR code to share with my purchasers the Review Submission Page, is it possible?"
We knew that Submission page can only open from email request review, how will agent reply and support this request?

Evaluate responses using AI:

OFF

A customer is often angry, he forced our team to keep old widget version for his stores.
When posting a request on TSM, which information agent needs to note with TS and DEV?

Evaluate responses using AI:

OFF

"Why I have left reviews by 'Write a review' button on front store but the reviews don't show Verified badge?"

Evaluate responses using AI:

OFF

Customer ask that SMS request review has been working, now they no longer see it.

Provide your explanation.

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OFF

Customer refuses to grant Collaborator account but TS need access to theme version 1.0 for adding Star.

How can you explain to convince customer?

Evaluate responses using AI:

OFF

Previous agents did not find out the issue so customer is angry and then asks our team stop checking, how should you do for alleviating their feeling?

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OFF

Given that you are working in 4AM - 8AM shift and receive 1-star app review.

Kindly list the needed steps to follow up customer before fulltime check the case.

Evaluate responses using AI:

OFF

Customer is unhappy because exported review file is not the same to the format of current app's CSV format: product ID and handles, image URLs
Please provide all possible support steps to solve customer's concerns.

Evaluate responses using AI:

OFF