Test tuần 17+18+19/2025 - AR

"I want to use Translate review content in Customize settings of Import reviews
Why does this feature not appear anymore?"

Kindly provide you explanation with new release Translate by AI

The charge cycle is Apr 18, 2025 - May 18, 2025. Customer uninstalled app on Apr 20, 2025.

On May 1, he received invoice including above charge cycle and he wonders why he got charged despite uninstallation.

Please give explanation to customer's concern

"I want create a link with QR code to share with my purchasers the Review Submission Page, is it possible?"
We knew that Submission page can only open from email request review, how will agent reply and support this request?

A customer is often angry, he forced our team to keep old widget version for his stores.
When posting a request on TSM, which information agent needs to note with TS and DEV?

"Why I have left reviews by 'Write a review' button on front store but the reviews don't show Verified badge?"

Customer ask that SMS request review has been working, now they no longer see it.

Provide your explanation.

Customer refuses to grant Collaborator account but TS need access to theme version 1.0 for adding Star.

How can you explain to convince customer?

Previous agents did not find out the issue so customer is angry and then asks our team stop checking, how should you do for alleviating their feeling?

Given that you are working in 4AM - 8AM shift and receive 1-star app review.

Kindly list the needed steps to follow up customer before fulltime check the case.

Customer is unhappy because exported review file is not the same to the format of current app's CSV format: product ID and handles, image URLs
Please provide all possible support steps to solve customer's concerns.