Be prepared to be amazed0 10 tips on better conversation

We make decisions on preconceived notions or ideas?

• Yes

• No

• Sometimes

• I am trying to change the way I look at people and assume things...

The factors that may contribute to why we have lost interpersonal skills and conversation competence may include the following...

• We are just not listening.

• We rather text than talk.

• We rather talk through screens.

• We are great at TECH

Celeste Headlee offers many tips to a better conversation... these include...

• Multitask so you show you are listening.

• Be present in the moment.

• Share your point of view and personal experiences.

• Don't pontificate.

Answer explanation

According to the video,

1. 1. Be present- do not multitask or be free of what is next for example, "when is my coffee break...."

2. 2. Don't pontificate or talk about your point of view or opinions. It is not all about you.....

When conversing it is important to ... (select all that apply)

• Go with the flow

• Ask open ended questions

• Ask: "do you..." questions

• Respond to all ideas immediately

• Ask questions like: What was that like? or What do you remember from that time?

If you do not know something, you should...

• Be honest, and tell them you do not know

• Lie

• Stop the conversation and look up the answer right away

If my client or friend is having a bad day and needs to vent or get their feelings out...

• I should compare and find a story similar to my own and share it.

• I should listen and go with the flow.

• I should also air out my grievances (bad day)

• Change the topic to myself- a happier subject:)

Answer explanation

According to the video, Ten ways to have a better conversation....

1) Be present

2) Don't Pontificate

3) Use and ask open ended questions

4) Listen and Go with the flow

5) If you do not know something- then you do not know. Just admit to it- it is okay.

6) Don't equate your feelings to your friend's or a patient's. For example, my grandmother passed away similar to yours..... (or) Oh, I know a friend who was also diagnosed with....

Other tips that can help me be a better conversationalist and listener include....​ ​ ​ ​

• Avoid repetition of self
• Avoid unnecessary details
• Be brief
• Listen and show you are actively listening
• Repeat so you are understood (instructions)

Answer explanation

According to the video, Ten ways to have a better conversation....

1) Be present

2) Don't Pontificate

3) Use and ask open ended questions

4) Listen and Go with the flow

5) If you do not know something- then you do not know. Just admit to it- it is okay.

6) Don't equate your feelings to your friend's or a patient's. For example, my grandmother passed away similar to yours..... (or) Oh, I know a friend who was also diagnosed with...

7) Don't repeat yourself

8) Stay out of the weeds- avoid unnecessary details (years, dates time, names)

9) Just Listen

10) Be brief

What does this mean... "We can talk ourselves out of a job. But we cannot listen ourselves out of a job" ...

• Listen more

• Be careful what you say!

• Saying too much is not always to your benefit

The average person uses ​ ​ (a)   words per minute talking, whereas you listen to ​ (b)   words per minute.

• 225
• 500
• 275

Do you agree with this statement?

We don't listen to understand; we listen to reply.

• yes

• no

• depends