Customer Service Quiz

A customer is a person who requires your goods and __________?

What are the two types of customers?

• Customers in a hurry and customers who want to relax.
• Internal and external customers

• Guests and clients

• Host and diplomat

Exceeding customers expectation and creating fans for business is the definition of what word?

• Customer delay

• Customer dependence

• Customer delight

• Customer discipline

What is one reason for delighting customers?

• To get repeat business

• To decrease revenue

• To exceed customer expectations

• To improve product quality

Which of the following are roles of a customer service provider?

• Host

• Diplomat

• Accountant

• Salesperson

• Information source

Visual and body language are two types of which mode of communication?

• Verbal

• Written

• Telecommunication

• Non-verval

What is one need of a customer? To be _____________

What is one active listening practice?

• Asking questions

• Arguing

• Complaining

• Multi-tasking

Language differences, noise and perception are examples of which communication concept?

• Communication cycle

• Modes of communication

• Communication barriers

• Miscommunication

What are some rewards of meeting customer's needs?

• Repeat business

• Increased revenue

• Good reputation

• Increased complaints