MGMT 340 Ch 13

What type of power is derived from a person's expertise, skill, or knowledge?

• Expert power

• Referent power

• Coercive power

What type of power exists when others have a desire to identify and be associated with a person?

• Referent power

• Expert power

• Reward power

What type of power is position power?

• Legitimate power

• Reward power

• Expert power

What type of power exists when someone has control over the punishments in an organization?

• Coercive power

• Expert power

• Referent power

Organizational power is also called formal power

• True

• False

Formal power is more effective than personal power?

• True

• False

What are the most effective influence/power tactics?

• Rational persuasion

• Consultation

• Inspirational appeals

• Collaboration

• Coalitions

Which influence/power tactics are moderately effective?

• Ingratiation

• Personal Appeals

• Exchange

• Apprising

• Consultation

Pressure and coalitions are the least effective influence/power tactics

• True

• False

Out of the most effective influence tactics, which tactic involves the use of logical arguments and hard facts to show the target that the request is a worthwhile one?

• Rational persuasion

• Consultation

• Collaboration

• Inspirational appeal