Which of the following best defines "Formal Communication"?

• Sharing of information that conforms to established rules.

• Sharing jokes with friends.

• Using slang in a business meeting.

• Ignoring workplace protocols.

What is an example of nonverbal communication?

• Sending an email.

• Personal space.

• Writing a letter.

• Making a phone call.

What does the term "slander" refer to?

• Praising someone in public.

• Speaking a false statement about an individual that damages their reputation.

• Writing a report about a company.

• Sending a friendly email.

What is the significance of the printing press around 1450 AD?

• It was invented by Thomas Edison.

• It allowed for mass production of written materials.

• It was used to send emails.

• It was a type of computer.

What is a "salutation" in a letter?

• The closing line.

• The greeting that typically begins with "Dear".

• The address of the sender.

• The date the letter was written.

Why should you be careful when sending email attachments?

• They can only be sent to friends.

• They may contain viruses and have size limits.

• They are always safe to send.

• They are never used in business.

What is "copy" in the context of communication?

• A duplicate of a file.

• Written information intended for publication.

• A spoken message.

• A type of computer program.

How are interviews useful in obtaining data?

• They provide only quantitative data.

• They gather qualitative data about people's opinions on certain topics.

• They are used only for entertainment.

• They replace all written reports.

What is the main purpose of a survey?

• To entertain a group.

• To pose questions to a group to determine how members think, feel, or act.

• To write a story.

• To create a new law.

Which organizational method works well when the purpose of a report is to explain a problem and offer a solution?

• Chronological order.

• Problem-solution order.

• Alphabetical order.

• Random order.