Unit 8: Dealing with Phone Requests

What does "access" mean?

• To turn off a device

• To be able to enter or use something

• To send something again

• To solve a problem

The service person came to ___ the broken heater.

What does "as soon as possible" mean?

• Immediately

• Later

• Next week

• Never

What is the opposite of "get through"?

• Lose valuable time

• Find a solution

• Connect successfully

• Reschedule

If something is wrong, we should deal with this _______.

Which of the following is a type of footwear?

• Boots

• Shirt

• Sweater

• Trousers

Which item would you wear on your upper body?

• Skirt

• Shirt

• Jeans

• Boots

What problem might occur if the power goes out?

• Power cut

• Dripping tap

• Jammed lock

• Carpet stain

Who would you call to fix a broken window?

• Glazier

• Locksmith

• Mechanic

• Cleaner

A/an__________ fixes electrical wiring and installations.