
Quiz Pelayanan Penjualan
Authored by Lifi Kadarisman
Business
1st Grade

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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Apa yang dimaksud dengan pelayanan?
Sikap acuh
Faktor penting dalam bisnis
Menyambut pelanggan
Menjaga kebersihan toko
2.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Sikap apa yang diharapkan pelanggan?
Jutek
Ramah
Acuh
Bermalas-malasan
3.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Apa yang termasuk dalam faktor 3 A?
Attitude, Attention, Action
Arogan, Santun, Responsif
Acuh, Jutek, Peduli
Aksi, Apatis, Acuh
4.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Apa yang harus dilakukan saat berkomunikasi dengan konsumen?
Melipat tangan
Kontak mata
Berdiri membungkuk
Mengabaikan pelanggan
5.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Apa yang harus dilakukan jika kasir tidak bertransaksi?
Bermain ponsel
Berdiri diam
Beri salam kepada konsumen
Tidur
6.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Apa yang harus dilakukan saat ada komplain dari konsumen?
Menyalahkan konsumen
Bersikap acuh
Mendengarkan dengan baik
Mengabaikan
7.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Apa yang harus diperhatikan dalam kebersihan diri?
Seragam kerja rapi
Berkeringat
Rambut berwarna-warni
Makan di area kasir
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