OLCOMM06 Communication Management

A project manager notices team members missing key deadlines because they don’t understand email instructions. What should be the manager’s first step?

• A. Send more detailed emails
  

• B. Use a more interactive communication method
  

• C. Replace team members
  

• D. Increase workload

During a crisis, a company’s spokesperson avoids media contact for two days. What communication principle was compromised?

• A. Persuasion
  

• B. Timeliness
  

• C. Clarity
  

• D. Formality

A marketing head insists on using a single communication channel across all departments. What could be a long-term effect?

• A. Higher productivity
  

• B. Streamlined messaging
  

• C. Communication bottlenecks
  

• D. Enhanced creativity

A team leader uses highly technical language while explaining tasks to interns. What communication barrier is evident?

• A. Psychological noise
  

• B. Semantic noise
  

• C. Physical noise
  

• D. Channel breakdown

After a failed campaign, the communication team analyzes what went wrong and creates a new strategy. This reflects which management process?

• A. Encoding
  

• B. Controlling
  

• C. Planning and feedback
  

• D. Crisis response

A CEO consistently shares company values in every meeting. This reflects which function of communication?

• A. Informative
  

• B. Persuasive
  

• C. Motivational
  

• D. Cultural reinforcement

If employees are confused about their roles due to vague instructions, which step in communication management failed?

• A. Message planning
  

• B. Encoding
  

• C. Channel selection
  

• D. Decoding

A communication officer creates different content for internal staff and the public. What is being practiced?

• A. Noise filtering
  

• B. Message tailoring
  

• C. Cross-channel redundancy
  

• D. Encoding error

During a video conference, there’s a delay in responses due to slow internet. What type of barrier is this?

• A. Technical
  

• B. Semantic
  

• C. Psychological
  

• D. Cultural

A manager sets clear objectives, identifies target audiences, and allocates resources for a campaign. What is this process called?

• A. Message design
  

• B. Communication planning
  

• C. Media buying
  

• D. Monitoring