Telephone Etiquette
Authored by BRENT OLSEN
English
10th Grade
CCSS covered
Used 1+ times
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5 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
How should you greet a customer on the phone?
Evaluate responses using AI:
OFF
Tags
CCSS.L.1.6
CCSS.L.3.6
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When the customer is giving you information, what should you be doing?
Talk over them
Write it down
Listen to them, you can remember it.
Hang up
Tags
CCSS.L.1.6
CCSS.L.3.6
3.
OPEN ENDED QUESTION
3 mins • 1 pt
How does speaking in a clear consistent voice help the conversation?
Evaluate responses using AI:
OFF
Tags
CCSS.RL.2.6
CCSS.RL.8.3
4.
OPEN ENDED QUESTION
3 mins • 1 pt
What is phone etiquette?
Evaluate responses using AI:
OFF
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What sounds more professional when saying goodbye?
Later!
Ayooo, catch you on the flippy flop
Have a wonderful afternoon.
Goodbye
Tags
CCSS.RL.9-10.4
CCSS.SL.9-10.6
CCSS.W.11-12.1D
CCSS.W.9-10.1D
CCSS.W.9-10.2E
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